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St. Charles County seeks to go queue-less

St. Charles County is moving to a line-free experience for residents who need to appear in the municipal court. Later, the service will be available for visitors to the offices of the County Assessor, Collector of Revenue, Community Development, Finance, Human Resources, Recorder of Deeds, the Sheriff’s Department, the Department of Public Health and the Pet Adoption Center.

Beginning Friday, Oct. 23, those needing to make an appearance at St. Charles County Municipal Court, 399 Turner Blvd. in St. Peters, can join a virtual queue from their mobile device or computer using the free QLess app.

QLess provides real-time status updates, allowing individuals to wait in their car or outdoors to avoid a crowded courtroom. Those without a mobile device, or opting not to use the app, should check-in and seek assistance when they arrive at the Municipal Court building.

A spot in line can be managed by text commands that enable users to request more time, leave the line, ask for help, cancel an appointment, or be notified of the time remaining before they reach the front of the line.

Later this year, more government buildings and services will be added to the QLess system.

“Government entities and businesses across the nation are facing the same issues we are with COVID-19,” explained County Executive Steve Ehlmann. “While we offer the option of accessing some services online, there are others – like pet adoption, passports, document deliveries and court appearances – that must be done in person. With QLess, we can eliminate long lines. Having fewer people in our buildings at one time will keep customers safer from the spread of disease.”

Inside the county’s Administration Building, a kiosk for the app in the lobby will allow customers without the app to pick the service they need, enter their first name and last initial, and be given an estimated wait time. Monitors in the lobby and a text notification on a mobile device will update those in the queue. When it’s their turn, customers will be alerted both visually and audibly through the monitor or their mobile device.

Appointments for some in-person services will be available by using the QLess calendar feature, including fingerprinting services by the Sheriff’s Department; employment candidate testing by Human Resources; homeowner certification tests through Community Development; specialized licenses from Finance; and military discharge papers and marriage license applications from the Recorder of Deeds. The calendar feature will show details about what services are available and when.

At the Pet Adoption Center, customers will be able to make an appointment to adopt a pet via the website or through the QLess app, either in advance or from the building parking lot. They will be given a wait time and alerted when they can enter the building.

The St. Charles County Public Health building is undergoing renovations to better keep customers and staff safe and secure, but when complete at the end of the year, QLess will be available for making health appointments and getting in a queue for services such as passports, vital records, testing and more.

It is important to note that QLess does not sell data or transfer it to third parties, however, those who do not wish to use the QLess app still will be able to access all services as before – by going to the location, using the kiosk in the Administration Building, calling to make an appointment, or visiting sccmo.org/OnlineServices for a list of services available online.

“Keeping our residents safe is always a priority, but it is especially important during this pandemic,” Ehlmann said. “QLess allows us to meet those unique needs now while providing enhancements that will save customers time and improve our services now and in the future.”

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